Case History
Product Details
Service Type
Case Id
Case Date
Agent Id
Astro Ref ID
Product Description
Product
Serial Number
Wty Start Date
Wty End Date
Repair Center
Case Status
Case Type Details
Case Type
Pop File
Pop Date
Customer Details
Customer Type
Name
Telephone
Mobile No
E-Mail Address
Address 1
Address 2
Po-Box
Country
City
Land Mark
Problem Desc
Diagnosis Desc
Status Log
Case StatusDateTimeRemarks
NEW REQUEST09/05/201210:28:02CASE REGISTERED
ETA SCHEDULED09/05/201212:09:00ETA SCHEDULED
 09/05/201212:32:21CALL BACK REQUEST -KINDLY CALL THE CU AT NO 0556336984
 09/05/201213:23:19CALL BACK RESPONSE - UPDATED
ETA SCHEDULED09/09/201210:00:00RESCHEDULE
WORK IN PROGRESS09/09/201217:13:36THE WEB CAM CABLE RECONNECTED AND COMPLAINT RESOLVED
WORK IN PROGRESS09/09/201217:20:55WORK IN PROGRESS -
CLOSED09/10/201213:40:00CASE CLOSED